Introduction and Scope
At Zylare, we believe transparency about data collection and usage forms the foundation of trust between our platform and users. This comprehensive privacy policy explains how we collect, process, store, and protect your personal information when you interact with our financial tools and services.
This policy applies to all users of zylare.com, including visitors browsing our platform, registered users accessing our financial tools, and anyone communicating with our support team. By using our services, you acknowledge that you've read and understood these privacy practices.
We never sell your personal data to third parties. Your financial information remains confidential and is used solely to provide you with better service and security.
Information We Collect
We collect several types of information to provide our financial services effectively and securely. Understanding what we collect helps you make informed decisions about sharing your data with us.
Personal Information You Provide
- Account registration details including full name, email address, and phone number
- Profile information such as date of birth, occupation, and financial experience level
- Identity verification documents when required for enhanced security features
- Communication records when you contact our support team or participate in surveys
- Financial goals and preferences you share to personalize your experience
Automatically Collected Information
- Device information including IP address, browser type, operating system, and device identifiers
- Usage patterns such as pages visited, time spent on platform, and feature interactions
- Location data (general geographic area based on IP address, not precise location tracking)
- Performance data to identify and resolve technical issues
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our platform. We've structured our data usage around core principles of necessity, transparency, and user benefit.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone, preferences | Contract performance |
| Service Personalization | Usage data, financial goals, experience level | Legitimate interest |
| Security and Fraud Prevention | Device info, IP address, behavior patterns | Legal obligation |
| Platform Improvement | Aggregated usage statistics | Legitimate interest |
| Communication | Contact details, communication history | Contract performance |
We also use your information to comply with regulatory requirements specific to financial services in South Africa, including anti-money laundering checks and financial conduct regulations. These processes protect both you and our platform from fraudulent activities.
Data Sharing and Third Parties
We maintain strict control over who has access to your personal information. Our approach prioritizes your privacy while ensuring we can provide comprehensive financial services through trusted partnerships.
Service Partners
We work with carefully selected third-party providers who help us deliver our services. These partners include payment processors for secure transactions, cloud hosting providers for data storage, and analytics services for platform optimization. All partners sign comprehensive data processing agreements that mirror our privacy commitments.
Legal Requirements
We may disclose your information when required by South African law, including responses to court orders, regulatory investigations, or law enforcement requests. In such cases, we review each request carefully and share only the minimum information necessary to comply with legal obligations.
We never share your personal financial data for marketing purposes or sell your information to data brokers. Your privacy is not for sale.
Your Privacy Rights
You maintain significant control over your personal information. These rights ensure you can manage your privacy according to your preferences and circumstances.
- Access Right: Request a complete copy of personal data we hold about you, including how it's being used
- Correction Right: Update or correct inaccurate personal information in your account or our records
- Deletion Right: Request removal of your personal data, subject to legal retention requirements
- Portability Right: Receive your data in a structured, machine-readable format for transfer to other services
- Restriction Right: Limit how we process your information in specific circumstances
- Objection Right: Object to processing based on legitimate interests, including direct marketing
To exercise these rights, contact our privacy team at support@zylare.com. We respond to all requests within 30 days and may require identity verification to protect your information from unauthorized access.
Data Security and Protection
Protecting your financial information requires multiple layers of security. We've implemented comprehensive measures that exceed industry standards for data protection and system security.
Technical Safeguards
All data transmission occurs over encrypted connections using TLS 1.3 protocol. Our databases use AES-256 encryption for stored data, with encryption keys managed through secure key management systems. Regular security audits and penetration testing ensure our defenses remain effective against evolving threats.
Access Controls
Employee access to personal data follows strict need-to-know principles. All staff undergo comprehensive privacy training, and system access requires multi-factor authentication. We maintain detailed access logs and conduct regular reviews to prevent unauthorized data access.
Incident Response
In the unlikely event of a data breach, we have established procedures for immediate containment, assessment, and notification. We'll inform affected users within 72 hours of discovering any incident that poses risks to personal data security.
Data Retention and Deletion
We retain your information only as long as necessary to provide services, comply with legal obligations, and protect our legitimate business interests. Our retention practices balance your privacy rights with practical service requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 7 years | Financial records compliance |
| Transaction Records | 7 years from transaction | Legal requirement |
| Communication Logs | 3 years | Service quality and dispute resolution |
| Marketing Preferences | Until opt-out + 30 days | Compliance with unsubscribe requests |
| Website Analytics | 26 months | Platform improvement analysis |
When retention periods expire, we securely delete personal data using industry-standard deletion methods that prevent data recovery. Backups containing expired data are also purged according to our established schedules.
International Data Transfers
While our primary operations are based in South Africa, some of our service providers operate internationally. We ensure that any cross-border data transfers maintain the same high standards of protection you expect from us.
All international transfers are protected by appropriate safeguards, including standard contractual clauses approved by data protection authorities. We regularly review our international partners to ensure ongoing compliance with privacy requirements.
If you have concerns about international data transfers affecting your personal information, please contact our privacy team for specific details about how your data is protected during any cross-border processing.
Children's Privacy
Our platform is designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately.
Parents or guardians who believe their child has provided personal information to us should contact our support team immediately. We take children's privacy seriously and will work quickly to resolve any such situations.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy best practices. When we make significant changes, we'll notify you through your registered email address and prominently display the updates on our platform.
Minor updates, such as clarifications or contact information changes, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you may close your account and request deletion of your personal information as outlined in your privacy rights.
Contact Information
We welcome questions, concerns, or feedback about this privacy policy and our data practices. Our privacy team is available to help you understand how we handle your information and exercise your privacy rights.
For privacy-related inquiries, please contact us using the information provided in the sidebar. We aim to respond to all privacy questions within 5 business days and will work with you to address any concerns about your personal information.
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the South African Information Regulator or other relevant data protection authority in your jurisdiction.